Customer Technical Support

First Line Support Manager – Canary Care

Location: Winchester (minimum 3 days on-site). Salary: £33,000 + discretionary bonus.

Canary Care is a technology company that provides a smart home monitoring solution for care providers, using discreet wireless sensors to help families and professional care teams deliver safer, more proactive and more efficient support.

What Does This Role Involve?

As a First Line Support Manager, you will elevate the customer support experience across both software and hardware products. This is a hands‑on, process‑focused role that ensures customers receive fast, effective and empathetic help whenever they need it. You’ll be the heartbeat of our support function, managing ticket workflows, maintaining service levels and ensuring every interaction increases trust in the Canary Care brand.

Responsibilities

• Oversee and optimise first‑line support workflows to ensure fast, accurate and empathetic respons...