CX Operations Leader: Drive Service Excellence

A leading customer service provider in Johor Bahru seeks an experienced professional to lead customer experience teams. The ideal candidate will possess over 7 years of experience in managing operations within call centers or customer support environments. Responsibilities include fostering a customer-obsessed culture, overseeing daily operations, and driving performance optimization across teams. Strong leadership skills and a data-driven mindset are essential for this role. Opportunities for collaboration with cross-functional departments are also a key aspect of this position.
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