CX & OTC Operations Leader

Amgen is seeking a Customer Experience and OTC Manager in Bogotá, Colombia. The successful candidate will manage day-to-day customer service and order-to-cash operations, ensuring high-quality customer experiences align with Amgen's global standards.

This role requires a strong leader with experience in customer service, fluency in Spanish and English, and familiarity with SAP systems. You will drive continuous improvement initiatives and lead a team dedicated to excellence in customer care.