CX QA Lead — Elevate Support Quality with AI Insights

eDreams ODIGEO is seeking a CX Quality Assurance Lead to join our CX team in Barcelona on a hybrid basis.
Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.
You will develop QA strategies, calibrate CS standards, and drive program improvements across delivery centres to enhance customer satisfaction.

You will mentor teams, own QA metrics such as CSAT and FCR, and shape processes with central teams and contact centres. xqbhyrx
A proactive, analytical leader with strong collaboration will thrive here.