Cyber Defense Shift Lead — Hybrid Work & Growth

Help AG is seeking a Cyber Defense Analyst Shift Lead to manage workflow, handovers, escalation and prioritization of Cyber Defense Services during an allocated shift. You will serve as the primary technical and operational escalation point for Shift Analysts delivering Managed Detection and Response and related services.

The role reports to the Senior Director MSS Operations and requires strong leadership, incident response and collaboration with internal and external stakeholders to ensure