Data Analyst

Who We Are Looking For

The Data Analyst researches, analyzes, and resolves technical and data-related issues, which are surfaced either via the ticketing queue or through direct interaction with clients and travel agencies. Data includes, but is not limited to, travel data, HR feed data, and site data.

What You Will Work On

• Provide timely and effective data and system support to Crisis24 clients
• Investigate and troubleshoot technical and data issues using available tools, including Crisis24 applications and direct database access
• Identify, document, and resolve recurring issues by recognizing trends and recommending process improvements
• Escalate unresolved or complex issues to appropriate teams in accordance with approved escalation procedures
• Maintain accurate documentation of troubleshooting steps and resolutions in the Crisis24 ticketing system
• Ensure compliance with data security policies and ...