Delinquency Control Counselor-8/17 (PHX)
TEKsystems • Phoenix, AZ • Posted July 01, 2026
Position Overview
Role Overview
Join a financial services team focused on helping members get back on track with past-due loan and credit card accounts. In this role, you'll work with accounts that are 1–30 days delinquent, providing financial guidance, discussing available repayment options, and helping members find solutions that fit their situation.
This is a fast-paced, call-center-based position that combines customer service, problem-solving, collections, and administrative work. Success comes from strong communication skills, empathy, attention to detail, and the ability to work efficiently across multiple systems.
What You’ll Be Doing
+ Contact members regarding early-stage past-due loan and credit card accounts
+ Discuss payment options and loss mitigation programs to help resolve delinquency
+ Gather financial information and identify appropriate solutions based on member needs
+ Educate members on available options, including settlements and bankru...
Join a financial services team focused on helping members get back on track with past-due loan and credit card accounts. In this role, you'll work with accounts that are 1–30 days delinquent, providing financial guidance, discussing available repayment options, and helping members find solutions that fit their situation.
This is a fast-paced, call-center-based position that combines customer service, problem-solving, collections, and administrative work. Success comes from strong communication skills, empathy, attention to detail, and the ability to work efficiently across multiple systems.
What You’ll Be Doing
+ Contact members regarding early-stage past-due loan and credit card accounts
+ Discuss payment options and loss mitigation programs to help resolve delinquency
+ Gather financial information and identify appropriate solutions based on member needs
+ Educate members on available options, including settlements and bankru...