Delivery Lead

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.

About the role

As our Customer Service Delivery Lead, you will own the day-to-day performance of outsourced customer service operations, ensuring every interaction reflects Dyson’s standards. Embedded on-site with our partners, you will drive operational excellence, elevate customer experience, and continuously optimise performance.

You w...