Delivery & Operations Lead

Role: Delivery & Operations Lead (Credit Card Platforms)
Location: Brampton , ON, CA (Hybrid ( Days WFO))
Duration: - months

Key Responsibilities
. Delivery & Operational Leadership
• Own end to end service delivery for credit card platforms supporting high volume, customer facing transactions.
• Act as the final escalation authority for P/P incidents, driving rapid recovery and root cause resolution.
• Ensure SLAs, SLOs, and KPIs are consistently met or exceeded.
• Provide continuous operational oversight to maintain platform stability, availability, and performance.
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. Banking & Credit Card Domain Ownership
Provide delivery leadership across critical credit card processing systems, including:
• Credit card transaction processing
• Authorizations, settlements, postings
• Disputes and chargebacks
• Regulatory, audit, and compliance workflows
Collaborat...