Deskside Support Engineer (Onsite)

You will be an Onsite Deskside Support Engineer providing Level 1 IT support to end users at the client’s premises. You will be the single point of contact (SPOC) for all IT-related issues at your assigned site, handling incident resolution, hardware and software IMAC, software distribution, patch management, and clinical workstation support. This role requires you to be onsite at all times as remote access is not permitted unless specifically authorised.

• Serve as the SPOC for all end-user IT requests and incidents at the assigned site
• Diagnose and resolve Level 1 hardware and software incidents at the end user’s work location
• Perform daily walkabouts on the ground floor / frontend locations to proactively identify IT issues
• Track, elevate, and follow through on all incidents until closure
• Obtain end-user sign-off upon completion of every i...