Deskside Technician

Job Details

Deskside Technician
Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Job responsibilities:

Provide support that consistently meets or exceeds Customer expectations;

Identify, analyse, and repair product failures. Order and replace parts as needed;

Support and maintain user account information including rights, security and systems groups;

Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;

Provide troubleshooting and problem resolut...