Deskside Technician II

Responsibilities

• Perform Onsite Desktop Support tasks according to Standard Operating Procedures (SOPs).
• Manage Service Delivery for primary (assigned) site, and also other regional sites within immediate Team.
• Identify and deliver computer hardware, software and miscellaneous services meeting the defined Service Level Agreements (SLAs).
• Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Onsite Desktop Support system.
• Perform tasks related to Onsite Desktop Support support in acquisition integrations
• Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems. Monitor desktops for patching and anti-virus compliance.
• Maintain the Configuration Management Data Base (CMDB) within the Onsite Desktop Support system ensuring accurate IT inventory documentation.
• Performs activities related to the op...