Desktop Support Senior Associate - Helpdesk

Desktop Support Senior Associate - Helpdesk

Location: Guadalajara, Jalisco, Mexico.

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalated support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Work with internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support business users and the internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willingness to learn and grow in other IT business areas.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs; work...