Digital Customer Engagement Manager (Cuauhtémoc)

About the Team

As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. The business unit is growing rapidly, and we are looking for people with diverse technical and customer engagement backgrounds to join our Centers of Expertise around the world. You will be part of a team of technical and customer engagement professionals with opportunities for growth and specialized development of your skills.

About the Role

The digital Customer Engagement Manager (dCEM) is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The dCEM oversees the customer lifecycle from contract signing, including onboarding, continuous service deliv...