Digital Engagement and Conversation Analyst

• Melbourne | RACV Head Office
• Permanent Full Time | Hybrid Working
• Competitive Salary | Discounts on Selected RACV Products

Shape the future of RACV’s digital experiences

As our Digital Engagement & Conversation Analyst, you'll help drive digital channel growth, enhance customer journeys and contribute to the evolution of RACV's AI-powered member experiences.

Working across business, digital, technology and marketing teams, you'll identify opportunities to increase digital engagement, improve self-service experiences and optimise channel performance. You'll use customer insights and digital data to shape initiatives that improve sales, service and member outcomes across RACV's digital ecosystem.

You'll also play a key role in enhancing RACV's AI chatbot experience by reviewing conversational transcripts, identifying trends in chatbot performance and providing actionable feedback to deve...