Digital Experience Manager

ABOUT THE ROLE

We are seeking an innovative and strategic Digital Experience (UX) Manager to lead Volkswagen South Africa's digital transformation journey across the customer value chain. This role is responsible for shaping and delivering an industry-leading digital ecosystem by driving customer experience, digital marketing innovation, business process transformation, and digital platform excellence. This position is based in NSO (Sandton).

KEY RESPONSIBILITIES

• Lead the long-term digital transformation strategy.
• Drive continuous improvement of digital customer journeys.
• Manage the Volkswagen digital ecosystem, CRM and lead platforms.
• Coordinate digital projects, budgets and agencies.
• Monitor KPIs, risks and project delivery.
• Build stakeholder relationships across VW, dealers and global partners.

REQUIREMENTS

Minimum Qualifications...