Digital Journey & UX expert

Telenet • Belgium, Belgium • Posted July 14, 2026
Position Overview

At Telenet, we want to be one step ahead in a digital world-connecting people and creating experiences for a better quality of life. We believe that every interaction with our customers should be simple, valuable and relevant. That’s why we continuously invest in best‑in‑class digital experiences.
To strengthen our UX capability, we are looking for a Digital Journey & UX expert to join our Digital Journey & CX team within the Commercial department. This role combines strategic UX leadership with hands‑on design execution.
Your responsibilities as a Digital Journey & UX expert
Lead UX in complex, cross‑team programs and act as a senior UX counterpart for key stakeholders.
Define and communicate a clear UX vision, principles and governance for key customer journeys.
Set up and drive strategic UX tracks with clear plans, milestones and deliverables.
Execute end‑to‑end UX activities: research, flows, info...
        