Digital Marketing Trainer & Academic Manager

IIDE • mumbai, maharashtra • Posted July 01, 2026

Position Overview

As the     Digital Marketing Trainer & Academic Manager  for our flagship 11-month Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.    
 
What You’ll Do      
 Program Oversight     
 
Supervise the seamless delivery of the 11-month PG program, ensuring all milestones—from onboarding to graduation—are met with excellence.    
 
Own the entire student lifecycle, with a focus on engagement, retention, and satisfaction.    
 
Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), ensuring the timely resolution of issues raised in student feedback.