Digital Product & Customer Experience Lead

Description

Highlights of the job

EPCOR Energy Services is hiring a Digital Product & Customer Experience Lead[Full-Time, Permanent) based in Edmonton, AB, placing this role at the center of how we are shaping and delivering the future of customer experience. This position may be eligible for EPCOR’s Where We Work hybrid program, based on business needs and eligibility.

In this role, you’ll drive the evolution of our retail digital engagement channels, direct the transformation of the Customer Portal, and enhance how customers interact with EPCOR.You’ll own and advance our retail digital customer experience ecosystem, deliver simple, seamless, and low-effort experiences that support self-service, improve channel efficiency, and elevate customer satisfaction.

You’ll lead the end-to-end product lifecycle of the Customer Portal, define the roadmap, prioritize enhancements, and use data-driven insights to deliver measurable value in partnership wi...