Digital Work Place - Pre Sales Solution Architect

We are seeking a Solution Architect (Digital Workplace – Services Led) to drive solutioning for enterprise customers across digital workplace and end‑user services transformation initiatives. This role focuses on designing and positioning end‑to‑end Digital Workplace solutions covering Modern Service Desk, Field Services, and Onsite Support, integrated with automation, conversational AI, chatbots, and Digital Experience Management (DEX) capabilities to enable a seamless, intelligent, and user‑centric workplace experience.

The candidate will play a key role in presales engagements, working closely with Sales, Consulting, and Service Line teams to shape solutions that are operationally effective, technologically relevant, and commercially competitive. The role will primarily leverage platforms such as ServiceNow, while remaining tool‑agnostic to support customers with diverse ITSM/DSM ecosystems.

• Lead the recommendation, development, and implem...