Director - Contact Centre Services

Due to security requirements, applicants with full Australian Citizenship will be considered for this role. 

At Optus, we power connection for millions of Australians — and for some of the country’s largest organisations, that connection depends on world-class contact centre technology.

Our Enterprise & Business division delivers ICT contact centre technology managed services to many of Australia’s largest companies, in complex multi-vendor environments — including Federal Government.

As our Director, Contact Centre Services, you’ll lead the strategy and end-to-end performance of our managed services portfolio — shaping the roadmap, lifting customer outcomes, and embedding operational excellence across a 24x7 operation.

This is a senior leadership role for someone who can build trusted executive relationships, inspire high-performing technical teams, and continuously improve service delivery to differentiate Optus in the market.<...