Director, Global Shared Services Hub

Position Responsibilities

Service Management and Governance

• Serve as the primary point of contact and escalation for in-market teams and FSSC operations.
• Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
• Responsible for the escalation and quick resolution of any operational service issues.
• Ensures that work is integrated across teams, meets service level standards, and exceeds quality standards.
• Establish a high level of credibility and build professional relationships with our business partners and our customers.
• Ensure customer-centered outcomes, manage business relationships and act as a partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.
• Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPI...