Director of Member Experience Strategy
Dialogue • montreal (administrative region), qc • Posted June 26, 2026
Position Overview
Elevate member satisfaction at Dialogue as the Director of Member Experience Research & Innovation. Spearhead research-driven initiatives for better healthcare engagement across Canada.
You will lead Aurora, a dynamic team focused on enhancing member insights and experiences. By cultivating an understanding of member needs and behaviors, you will design transformative service journeys that integrate technology and personalized care. This role requires a systems-level approach, connecting various insights to inform Dialogue's organizational strategies.
Key Responsibilities:
• Oversee the research agenda to prioritize member experience
• Integrate multi-source insights for impactful narratives
• Manage innovation roadmaps for team-driven member improvements
• Collaborate with clinical teams on new service designs
• Foster a curiosity-driven research culture in Aurora
Requirements:
• 8+ years in service innovation or design research
• 3+ years in a leadership...
You will lead Aurora, a dynamic team focused on enhancing member insights and experiences. By cultivating an understanding of member needs and behaviors, you will design transformative service journeys that integrate technology and personalized care. This role requires a systems-level approach, connecting various insights to inform Dialogue's organizational strategies.
Key Responsibilities:
• Oversee the research agenda to prioritize member experience
• Integrate multi-source insights for impactful narratives
• Manage innovation roadmaps for team-driven member improvements
• Collaborate with clinical teams on new service designs
• Foster a curiosity-driven research culture in Aurora
Requirements:
• 8+ years in service innovation or design research
• 3+ years in a leadership...