Director of Rooms

Scope of Position:

Reporting directly to the General Manager, the Director of Rooms Division’s mandate is to assist in the planning and directing of the Housekeeping and Front Office Operations for Pullman Hotel Cape Town City Center.

This role must ensure that guest expectations are consistently exceeded, to deliver superior operating performance, and to provide ownership a return on their investment.   

The Director of Rooms Division’s duties include assuring that the wants and needs of the owners and our guests are consistently exceeded. This function includes planning and implementing budgets, and management of leaders and colleagues with a focus to inspire an open innovative learning environment where employees can reach their full potential. Operations that directly report to this position include:  Executive Housekeeper, Front Office Manager.

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