Director of Service Excellence
Mosaic • Omaha, NE • Posted July 13, 2026
Position Overview
Job Description
Can data change a life? At Mosaic, we know it does.
Every number represents a voice. Every metric represents a breakthrough. Every adaptable process we build is a step toward giving someone a more meaningful life in a caring community.
We are Mosaic, and we are looking for a visionary, analytical, and deeply empathetic leader to join us as our Director of Service Excellence. Reporting directly to the VP of Service Excellence, you won't just look at dashboards—you will use data as a catalyst to relentlessly pursue opportunities that empower people.
If you believe that operational rigor and human compassion belong in the very same sentence, you belong here.
The Opportunity: Who We Are Looking For
As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to elevate customer experience, satisfaction, and service quali...
Can data change a life? At Mosaic, we know it does.
Every number represents a voice. Every metric represents a breakthrough. Every adaptable process we build is a step toward giving someone a more meaningful life in a caring community.
We are Mosaic, and we are looking for a visionary, analytical, and deeply empathetic leader to join us as our Director of Service Excellence. Reporting directly to the VP of Service Excellence, you won't just look at dashboards—you will use data as a catalyst to relentlessly pursue opportunities that empower people.
If you believe that operational rigor and human compassion belong in the very same sentence, you belong here.
The Opportunity: Who We Are Looking For
As our Director of Service Excellence, you will serve as a vital partner to our State and Local Services to People teams. Your mission is to ensure that our strategies to elevate customer experience, satisfaction, and service quali...