Director, Strategic Campaign Execution & Transformation

Application Deadline:07/29/2026Address:33 Dundas Street WestJob Family Group:Data Analytics & ReportingThis is a hybrid role in TorontoKey Responsibilities:Lead the Build & Accelerate team responsible for delivering strategic customer engagement initiatives, including NBO, customer journeys, personalization, and emerging capabilities.Translate business strategy into scalable campaign, journey, and technology-enabled solutions that support growth and customer experience objectives.Own execution of omni-channel journey capabilities across channels, partnering closely with Digital Commerce, Mobile App, Product, Technology, and Martech teams.Lead the execution and operationalization of Next Best Offer strategies and other advanced targeting and personalization initiatives.Partner with Campaign Operations, Campaign Measurement, and Always-On Campaign Execution teams to ensure new capabilities can be successfully scaled and operationalized.Drive Customer Contact Transformation initiatives, i...