Dutch Speaking Customer Support Specialist

Dutch Speaking Customer Support Specialist (General/Retail)

Introduction

Do you have a passion for retail, e-commerce, and making people smile? We are looking for a vibrant Dutch Speaking Customer Support Specialist to join our collaborative, energetic team on-site. As the voice of the brand, you will handle inquiries related to orders, retail products, and services, ensuring every customer walks away with a positive experience.

Responsibilities

• Handle customer inquiries via phone, email, and chat regarding product details, order statuses, deliveries, and returns.
• Provide accurate and personalized solutions to customer complaints or inquiries.
• Maintain a high level of product knowledge to confidently assist customers with their purchases.
• Update customer profiles and transaction records accurately in our database.
• Collaborate with internal logistics and billing teams to resolve order discrepanci...