Duty Manager

Duty Manager – duty involves overseeing front‑office operations, ensuring guest satisfaction, and supporting the team's development in a luxury hospitality environment.

Responsibilities

• Manage front office operations.
• Ensure guest satisfaction and uphold service standards.
• Support team development.
• Assist staff with expediting problem payments (e.g., credit card issues).
• Follow up with guests regarding satisfaction with guest‑related issues.