Dynamics 365 CRM Developer

Career Directions Limited (CDL) • Nairobi Area, 30 • Posted July 16, 2026

Position Overview

Job Title: Dynamics 365 CRM Developer (Customer Engagement (CE) In-House Technical Role) Reporting & Working Relationships Reports to: IT / Applications Manager (or designated ERP/CRM Project Lead) Position type: Full-time, internal (in-house) role Works closely with: Departmental key users, functional consultants, the F&O developer, and the implementation partner. Role Overview Our client is implementing and scaling Microsoft Dynamics 365 across the organization and is building an internal technical capability to support it. The Dynamics 365 CRM (Customer Engagement) Developer will work side by side with departmental key users and functional leads to understand business needs, translate them into well-documented technical requirements, and deliver the customizations, automations, and integrations that bring those requirements to life on the Dynamics 365 platform. This is a hands-on, in-house role focused on long-term ownership of the solution from gathering and documenting requireme...