Eagle Star/Pace L2/L3 Production Support

Job Summary for Eagle Star/Pace L2/L3 Production Support:

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.

Key Responsibilities for Eagle Star/Pace L2/L3 Production Support

• :Monitor, analyze, and resolve production incidents within SLA
• .Perform root cause analysis (RCA) for recurring and systemic issues
• .Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE
• .Support batch processing, job monitoring, and data validation
• .Handle...