Position Overview
Responsibilities
Work closely with internal teams to support eCommerce and Digital Voucher programs for a portfolio of customers.Set up and maintain customer programs in Microsoft D365, Sana Commerce, and other digital platforms.Create and manage trade agreements, customer assortments, pricing, and program entitlements.Set up and maintain Digital Voucher programs, including participant eligibility, access, and program updates.Upload and maintain customer, contact, and employee information.Manage product content, including images, descriptions, and program-specific information.Conduct customer demonstrations and presentations highlighting Mark's Commercial digital solutions.Provide onboarding, training, and support to new customers and users.Troubleshoot issues and provide support to customers, sales teams, and Customer Service.Communicate program updates, changes, and issue resolutions to ...