Ejecutivo De Atención A Clientes Bilingüe

Mandatory requirements:- ** Live in Mexico City, State of Mexico, Guadalajara, Monterrey, Merida or Puebla.
**:- High School Diploma- Be at least 18 years old- Located at Mexico and have citizenship or legal open condition work permit.
- Have 85% English level or higher.
- Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).
- Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).
Customer Focus:- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution, negotiation, and de-escalation skills- Demonstrates ownership to resolve challenging customer issues, escalating when necessary- Ability to determine customer needs and provide appropriate solutions- Mainta...