End User Services Engineer (Intune MDM) Sydney

Canon • Australia, New South Wales • Posted June 30, 2026

Position Overview

About the Role

As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. There are multiple positions available which involve either operating from Service Desk at Macquarie Park location or working onsite from customer site/s in NSW. This position reports to the Service Desk Manager.

Scope of the Role

Customer Support & Ticket Handling -


  • Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)



  • Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation



  • Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures


    • Technical Troubleshooting -


  • Diagnose and resolve ha...