End User Support Specialist

User On Prem IT support: - Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones et c.)- Provisioning and deprovisioning of corporate devices (laptops, phon es)- Replace broken devices with temporary devices in accordance with Ericsson’s proces ses- Provide technical guidance to end users for day-to-day IT issues within the office environm ent- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM... ) .Office IT Infrastructure Suppo rt:- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, v oice )- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet- Network connectivity basic troubleshooting (example : Wi-Fi, LAN)- On prem support for smart metering as well as othe...