ENSD Technician

Job Description

We are seeking an ENSD Technician to provide end-user support, device deployment, and basic network troubleshooting. The ideal candidate will be responsible for supporting desktops, laptops, printers, and network-connected devices while ensuring smooth day-to-day IT operations.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and deploy hardware and software.
• Troubleshoot basic network connectivity and end-user issues.
• Perform device imaging, setup, and replacement activities.
• Support user account administration and password resets.
• Respond to and resolve service tickets within agreed SLAs.
• Maintain IT asset inventory and documentation.
• Coordinate with internal IT teams for issue escalation and resolution.

Required Skills

• Experience in desktop support or end-user support.
• Kno...