Position Overview
Job Description:
Responsibilities:
Provide application support and build for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflows. Collaborate with clinical end users to gather requirements, document workflows, and implement changes. Perform system testing, validation, and end-user support during Epic build, upgrades, and go-live. Assist with Epic training and at-the-elbow support for clinical documentation users. Troubleshoot issues reported through ServiceNow and provide timely resolutions or escalate appropriately. Support regulatory and compliance requirements for documentation standards (CMS, Joint Commission, State policies). Work closely with other Epic module teams (Orders, HIM, Identity, etc.) to ensure workflow integration.