Escalation Engineer - API & Incident Resolution Expert

DevSavant is seeking an Escalation Support Engineer to handle complex technical issues and work alongside Engineering to improve processes. You will respond to high-complexity tickets that require deep dives into APIs and backend systems.

You’ll be a crucial part of the technical support team, mentoring Level 1 engineers and ensuring customer satisfaction through effective incident response and root cause analysis.

The role offers a unique opportunity to sharpen your technical skills in a fast-paced environment while collaborating directly with engineers.