Executive, Customer Relationship - Contact Centre

Job Description

• Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives
• Providing high quality service to achieve customer satisfaction by resolving customer queries at first contact where possible.
• Personalize service by cross selling and up selling products and services that are suitable for customers.
• Keep records of all call information in line with the SOP; Deliver proper escalation of unresolved matters to Team Manager / Service Manager for resolution.
• Responsible for achieving individual targets and goals whilst maintaining quality and compliance.
• Continuously strive to attain and exceed agreed productivity and KRA targets

Jobholder Requirements

• Malaysian citizen
• Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM h...