Executive/Customer Engagement (2-year contract)

Temasek Polytechnic • singapore, singapore • Posted June 25, 2026

Position Overview

What the role is This is a customer facing position with the Temasek SkillsFuture Academy. 
What you will be working on The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: 
Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow‑up within 3 working days. 
Assist customers/students with product and service‑related queries, issues, and requests via multiple channels (emails, calls, walk‑ins). 
Conduct lead follow‑up on programme/course enquiries, including tracking responses and closing the loop with customers. 
Resolve concerns and complaints effectively, aiming for first‑contact resolution. 
Support operations at the TSA One‑Stop Centre to ensure a customer‑ready environment. 
Provide administrative and logistics support ...
        