Executives-Back-End / Blended / Customer Service-Email + Chat + Voice

Overview

Executives-Back-End / Blended / Customer Service-Email + Chat + Voice – EXL Cape Town, Western Cape, South Africa

Responsibilities

• To ensure customer appointments are booked inline with business and customer expectation, overcoming objections and ensuring these are resolved to a conclusion.
• Support the other departments in dealing with customer queries regarding scheduling.
• Manage and understand the expectations of the customer and to ensure service lines are adhered to.