Field Collection Specialist (Outsource)

Overview

Role: Field Collection Specialist

Role Purpose: Field Collection Specialist is responsible to perform assigned role relating to the collection of official funds from the ADIB customers in coordination with the collection team leader and collection manager. His duties are to review the customers accounts and inform them by due dates of payments by phone, fax or e-mail; perform monthly assigned field visits and document findings and updating field visit form on timely basis. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality.

Key Metrics:

• Achieving assigned business financial and non financial targets.
• Monthly field visits target achievement and completing documentation of visits conducted.
• Customer complaints
• Handling walking customers and addressing their queries.
• Adherence to field visits as per the ...