Field Service Controller

Croydon
Up to £37,887 per annum (DOE)
40 hours per week | Monday to Friday (08:00 - 16:30)

We are recruiting for a Field Service Controller to join a busy Aftermarket team in Croydon. This is a fast-paced, customer-focused role where you'll coordinate field service activities, manage breakdowns, and support engineers to ensure excellent service delivery.

• Handle incoming customer and engineer enquiries
• Log breakdowns and schedule field service activities
• Coordinate engineer attendance and provide customer updates
• Prioritise urgent vehicle-off-road (VOR) cases
• Manage warranty and chargeable repairs
• Liaise with third-party repair providers and monitor progress
• Maintain accurate records, reports, and KPI updates
• Support service administration and warranty claim submissions

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