Field Service Engineer Specialist (Santiago)

Work Flexibility: Hybrid

• Technical Support & Field Service : Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, AIRO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
• Service Documentation & Systems : Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
• Inventory & Tools Management : Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
• Customer Satisfaction & SLA Compliance : Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
• Internal Collaboration : Provide technical suppo...