FNB Community Advisor

Job Overview

Provide customers with excellent service by ensuring they are served promptly, understanding their needs, and processing their requests. The Community Advisor at Springs Mall serves a critical frontline role in delivering excellent service to customers, driving exceptional customer experiences, and supporting sales and service delivery aligned to FNB’s standards.

Responsibilities

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards.
• Achieve net profit growth through effective sales and service support.
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels.
• Grow the active customer account base to expand overall client engagement.
• Identify and maximise cross‑sell opportunities to strengthen customer relationsh...