Front Desk Agent/Receptionist (M/F/NB)

THE MISSION? 

• They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you. 
• You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. 
• With your warm and personalized hospitality  (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests. 
• To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager. 
•  You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed.