Front Desk Officer / Receptionist

Primary Responsibilities

• Assists in maximizing room sales and revenue
• Prepares guest name lists
• Prepares for guest arrivals and departures
• Greets and addresses guests by name upon their check‐in and check‐out
• Assists guests while they are registering
• Assists guests with transportation arrangements, luggage, payment, etc.
• Escorts guests to their rooms
• Informs Guest Service Attendants of guests room number
• Shows the room features and facilities to guests
• Assists and follows up guests requests and inquiries
• Recommends F amp B outlets and entertainments in the hotel to guests
• Briefs next shift personnel to hand over at the end of the shift
• Provides information, directions and service based on the hotel standards and policies
• Operates the Business Center in providing secretarial service and handles all requested documents and information
• Ensures a...