Front Office Shift Leader

Company Description

Job Description

Looking after the guests and ensuring they have an incredible experience with us

Coaching & Training the Team members

Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.

Supervise and support of the Front Office team.

Handling any guest complaints.

Direct daily front office operations.

Supervise front talent and help out with accounting problems.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Perform any other duties as directed by the Front Office Management.

Qualifications

A warm, friendly personality and a passion for hospitality.

Supervisory or team leader experience in hospitality.

Confidence to manage shifts and work independently.

Strong communication skills and a natural problem-solver.

Flexibilit...