Fulfillment Executive - AMER

Role Purpose

Provides support to IHG’s Sales Teams by facilitating and managing leads received through phone or email. This may involve working directly with sellers, Regional Directors, clients, and hotels to enter inquiries into the system, performing follow‑up tasks, reviewing and collating proposals, creating cases to ensure correct revenue, and acting as a liaison between clients, hotels and stakeholders. This role may also require light reporting and cross‑functional support for additional projects and tasks.

Key Accountabilities

• Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG‑branded hotel with a focus on generating the best levels of revenue.
• Work with clients to identify their needs and locate IHG properties that best accommodate them.
• Actively gather the necessary specifications for our hotel(s) to make a bid decision.
• Handle inquiries efficiently and accur...