Position Overview
Define integration requirements between NICE CXone and core business applications (., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors. Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).Experience:5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.Technical Expertise:Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.Proven experience migrating complex, multi-site on-premises cont...