Functional Analyst, IT

Responsibilities

• Participate in the design, implementation, operation, support and evolution of a citizen complaints management system
• Plan, coordinate and monitor tasks related to the system's implementation
• Oversee the installation, configuration and integration of the solution
• Execute and supervise the migration of existing data to the new platform
• Configure and manage control tables required for case classification
• Ensure the implementation of complaint handling processes: receipt, validation, opening, assignment, tracking and closure of cases
• Manage roles and permissions to control access to data and system functionality
• Define and implement mechanisms for tracking, searching and viewing cases
• Create and maintain up-to-date functional and technical documentation
• Ensure compliance with security, confidentiality and personal data...